1. What do I have to do in order to play?  

In order to play Blackjack Plus you must first go through our quick download process. You can do this by clicking FREE DOWNLOAD anywhere in this web site. You will be asked to enter your full name and Email address. The download will take about 20 minutes and during this time we will send you your username and password for accessing your account. Once the download is complete, you will have our icon on your desktop. You will go through a short installation and at the end of it you will be at our gambling lobby.  

All you have to do is click FREE DOWNLOAD  and the process will begin, you will be told what to do at each step. 
 
2. How long is the download process?  

According to our clients report, the aproximate download time is 15-20 minutes. The size of the downlaod file is about 3MB. 
 
3. What are the system requirements?  

Windows 95  (Currently we do not support Windows 3.11or Web TV) 

For best results your monitor should be set to 600 X 800 pixels and high color (16 bit) or more. 
 
4. Can I use Blackjack Plus with Web TV, Macs or Windows 3.11?  

We are sorry but our software requires Windows 95 and therefore will not work with any of these systems. 
 
5. How do I use Blackjack Plus with AOL?  

To use Blackjack Plus with AOL as your Internet supplier, you have to use AOL version 3.0 for Windows 95 or later.
 
To determine if you are using AOL version 3.0, use either of the following  
methods: 

1. Click the on the start menu at the bottom left corner of your screen. Select settings and then click on control panel. 
   Double click on add/remove programs  You will see a list of programs, AOL will also show there and include the version.
     
2. On the AOL Help menu, click 'About AOL'. 
   Verify that AOL for Windows 95 is listed. 
   If AOL for Windows 95 is not listed, contact AOL for an updated version of the AOL software. 

 
6. What should I do if my monitor looks fuzzy and the color is not clear? 

Here's what you have to do in order to set your monitor (PC screen) to the required setting: 

1. Place the mouse anywhere on any free space the Desktop but not on an  icon.  
2. Click with the right hand mouse button.  
3. Go to "properties".  
4. Go to "Settings".  
5. In "Desktop area" move the arrow until you see "600 X 800 pixels".  
6. In "Color palette" choose "high color (16 bit)" or more.  
7. In "Font size" select "small fonts"  
8. Press "OK" or "apply".  
9. You will probably be asked to restart your computer - click "yes".  
10. After your computer restarts, re-connect to the Internet and connect again to Blackjack Plus. You should be able to view our program correctly.

Don't worry - these settings will not harm other applications on your  
computer, and they may be changed again if necessary. 
 
7a. What should I do if I receive a message "general net error"?  

This error message is coming up because you are trying to run our software without being connected to the internet. 
 
You must first connect to the internet by opening your browser and then run our software. 
 
7b. What should I do if I receive a message "Can not find default browser"? 

This error message is coming up because you are trying to run our software without being connected to the internet. 
 
You must first connect to the internet by opening your browser and then run our software. 
 
7c. What should I do if I receive a message "Error creating socket"?  

This is a problem that some of our AOL users come across. To use Blackjack Plus with AOL as your Internet supplier, you have to use AOL version 3.0 for Windows 95 or later. 

To determine if you are using AOL version 3.0, use either of the following  
methods: 

1. Click the on the start menu at the bottom left corner of your screen.  Select settings and then click on control panel. Double click on add/remove programs. You will see a list of programs, AOL will also show there and include the version. 
2. On the AOL Help menu, click 'About AOL'. Verify that AOL for Windows 95 is listed. 

If AOL for Windows 95 is not listed, contact AOL for an updated version   
of the AOL software. 
 
7d. What should I do if I receive a message "corrupt installation detected"? 

This is a problem that some clients who are using a non English version of Windows come across when clicking on the 'Blackjack-Plus.exe' icon on their desktop. In order to overcome the problem, all you have to do is copy the file to any folder in your hard drive.  

1. Click once on the Blackjack-Plus icon on your desktop. 
2. It should appear highlighted.
3. Click the right mouse button and choose copy.
4. Double click on 'My computer'.
5. Click on [C:].
6. Click the left mouse button while the pointer is over a free space in the white window.
7. Click the right mouse button.
8. Choose paste
9. Now the file will appear inside the window. Double click on it.

If  this does not help, there was probably an error in the download due to a bad internet connection. You will have to go through the download process again. 
 
7e. What should I do if I receive a message "connection timed out"?  

This problem can be caused by heavy internet traffic. AOL users are normally the only ones who come across this problem. Please contact us by Email at: sales@blackjack-plus.com in order to overcome the problem. 
 
8. What should I do if I can't find the Blackjack-Plus.exe icon on my desktop?  

If the 'Blackjack-Plus.exe' icon is not on your desktop and you can't remember where you saved it, please follow these steps: 
 

1. Click on the START menu at the bottom left corner of your screen. 
2. Choose "Find" then "Files or folders". 
3. Where it says "named", type in Blackjack-Plus.exe and click "Find now". 
4. The computer will now search for the file. 
5. If you get a file Blackjack-Plus.exe under name in the white window, it means  the file was found. Double click on it. 
6. If the computer has finished the search and there is no file name in the window, it means the file was not found. In this case if you do not have  another hard drive (except c:) you will have to go through the download process again. 

 
9. What should I do if I did not receive my username and password?  

If you have not received your username and password for either demo or real play, please contact us immediately at: sales@blackjack-plus.com  we guarantee a reply ASAP. 
 
10. What should I do if I receive a message "username and password not found"?  

It is possible that you are trying to enter the demo game with a real username and password or enter the real game with a demo username and password. 
It is best that you contact us by Email: sales@blackjack-plus.com  we will help you to overcome the problem immediately.